Happiness Engineer

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  ginaneonakis · Member · Feb 15, 2017 at 7:56 pm

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  I need to talk to a Happiness Engineer about retrieving my DNS for wordpress.org to switch me back over to wordpress.com. HELP!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 15, 2017 at 7:57 pm

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  See: Moving from a Self-Hosted WordPress to WordPress.com
  https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/

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  timethief · Member · Feb 15, 2017 at 7:58 pm

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  Also note this support doc https://en.support.wordpress.com/domains/custom-dns/

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  ginaneonakis · Member · Feb 15, 2017 at 7:58 pm

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  Id rather just give them the DNS and they can transfer me from wordpress.org so I dont mess it up

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  ginaneonakis · Member · Feb 15, 2017 at 7:59 pm

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  Ive already looked at these, they dont help. I need to talk to an actual person on chat.

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  timethief · Member · Feb 15, 2017 at 8:04 pm

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  All support docs are at https://en.support.wordpress.com/

  See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

  There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact

  Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:

  help@wordpress.com

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  timethief · Member · Feb 15, 2017 at 8:06 pm

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  Note that you do not need to use the above methods to contact Staff as I have tagged this thread for a Staff follow-up here. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Feb 16, 2017 at 10:21 am

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  Hi @ginaneonakis,

  I need to talk to a Happiness Engineer about retrieving my DNS for wordpress.org to switch me back over to wordpress.com.

  From looking at your account I can see you have two sites:

  1. ginaneonakis.com (a self hosted WordPress.org site)

  2. ginaneonakis.wordpress.com (a WordPress.com site)

  Your self hosted site uses the domain ginaneonakis.com — do you now wish to use this domain for your WordPress.com site?

  Let me know and we’ll go from there.