Happiness Engineers?
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Can someone help me understand how I can update my website and use my own creativity without having to pay a web designer every time I need a simple change. I am so disappointed in WP and it’s lack of user friendliness. I consider myself very intelligent and not shy to learning technology but the most I’ve been able to do is add posts. I am even more disappointed in WP customer service. I called today to ask a question about why the WP Easy Pay I was loading from their online support video was not working and I was told it’s not easy to do myself and would need to pay them $170 to do it for me.
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We don’t offer phone support, so whomever you called was not us.
We offer forum support for all users on our free plan, email support for all customers with paid plans, and live chat support for all customers with Premium and higher annual paid plans: https://wordpress.com/support/help-support-options/
Visiting https://wordpress.com/help/contact will always connect you with the highest available support option for your plan.
With that said though, I don’t see any WordPress.com sites under your account here.
What is the URL of the site with the problem?
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with DreamHost.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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Thank you so much for clarifying. I had no idea. Maybe that is why it seems so complicated. I would love to dismantle and work with something more user friendly.
I appreciate your time in explaining and providing resources for me to further investigate.
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If you’d like, you can move your site to us following the guide at https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/
We have a full new user’s guide: https://wordpress.com/learn/
In just a few quick steps, you’ll learn about all the best and most useful features of WordPress.com, with lots of screenshots and videos.
You can also browse our support documentation at https://wordpress.com/support/
And, we have additional courses available at https://wpcourses.com/ and webinars at https://wordpress.com/webinars/
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I will definitely check that option out especially if it allows me to be more hands on.
You have been extremely helpful. Thank you!
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