Has happened glitch and my money were taken

• 

  biarti74 · Member · Oct 4, 2014 at 11:05 am

  • Copy link
  • Add topic to favorites

  Hi! I tried a free trial period for premium account, but I canceled it before this period was off. In spite of this 99 dollars were taken.
  I have nothing to cancel in my Upgrades to get my money back as many admins advice “You don’t currently have any active subscriptions on WordPress.com, If you would like to customize your sites look or feel, or add a custom domain, you should consider purchasing an upgrade in our Store”.
  Has happened some kind of glitch.
  How I can get my money back? Whom can I talk from the company wordpress about this situation?
  Can`t find any e-mail or phone number to contact

  The blog I need help with is: (visible only to logged in users)

• 

  honeysilvas · Member · Oct 4, 2014 at 2:22 pm

  • Copy link

  Hi,

  I am going to tag this for staff so they can help you.

  Just follow this thread and be patient while waiting for a response.

  Good luck!

• 

  biarti74 · Member · Oct 5, 2014 at 6:17 pm

  • Copy link

  Thank you!

• 

  justjennifer · Member · Oct 5, 2014 at 6:22 pm

  • Copy link

  https://en.forums.wordpress.com/topic/money-was-taken-form-my-card-but-i-havent-bought-anything

  https://en.forums.wordpress.com/topic/wordpress-has-taken-my-money-in-spite-on-the-fact-that-i-dont-have-any-upgrades

  https://en.forums.wordpress.com/topic/your-web-site-took-my-money

  And all of these are tagged for Staff as well, so please do not bump your other threads with replies unless you have new information to give to Staff, so that they will be answered sooner.

  Bumping a thread pushes it down in the queue. Don’t bump!

• 

  pmciano · Member · Oct 6, 2014 at 7:00 pm

  • Copy link

  @biarti74

  This issue is being addressed via another support request:

  https://en.forums.wordpress.com/topic/your-web-site-took-my-money

  Please direct further correspondence there.