Has my website name changed by upgrading to premium?

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  stefannicholson · Member · Sep 22, 2014 at 10:05 am

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  I upgraded to premium and find that the website name has changed from stefannicholson.com to stefannicholson.wordpress.com on my receipt. All my paperwork states stefannicholson.com so I would like to keep it that way.

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Sep 23, 2014 at 5:29 pm

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  @stefannicholson

  WordPress.com Upgrades, like a custom domain or the WordPress.com Premium Plan, need to be associated with a WordPress.com site. In your case, the site is stefannicholson.wordpress.com.

  If you need to view/print/email your receipts for any transaction, you can do so by going to Store > Billing History in your Dashboard.

  Note that when you click on ‘View/Print’ for any transaction, you can change the ‘Billed to’ section by hovering over it. When you click inside the box, you can edit the text.

  Please let me know if you have any questions!

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  stefannicholson · Member · Sep 23, 2014 at 9:49 pm

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  So then it is true, I have lost the domain stefannicholson.com which expires on November 6th 2014?

  I need to keep the original, renew the stefannicholson.com and lose the paid-up premium upgrade. I was unaware such a drastic change would occur. It affects paperwork, advertising flyers, business cards and online sites where I am listed.

  Can you please just renew stefannicholson.com

  regards,
  Stefan Nicholson

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  pmciano · Member · Sep 24, 2014 at 1:36 pm

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  @stefannicholson

  No, your custom domain, stefannicholson.com, is associated with your WordPress.com site, stefannicholson.wordpress.com, and is valid through 2015-11-06:

  https://stefannicholson.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  For more information about the differences between domain registration, hosting, and mapping, please see our page All About Domains:

  http://en.support.wordpress.com/domains/all-about-domains/

  If you just want to keep your domain, stefannicholson.com, but no longer require the WordPress.com Premium Plan, let me know, and I will remove it and refund the difference.

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  stefannicholson · Member · Sep 24, 2014 at 11:17 pm

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  Thank you for your explanation pmciano.

  I am very happy keeping the stefannicholson.com domain but no longer require the Premium Plan.

  I am impressed with the ease of use and professional appearance of the WordPress website designs.

  best regards,
  Stefan

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  pmciano · Member · Sep 25, 2014 at 1:38 pm

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  @stefannicholson

  Thank you for the WordPress love!

  I’ve removed and refunded your WordPress.com Premium Plan, as requested. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

  If you have any more questions regarding this transaction, let me know :-)