Has WordPress taken my money?
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Trying to set up an account. Card details entered but processing symbol still going round. no confirmation email. Don’t want to pay twice. What should I do?
The blog I need help with is: (visible only to logged in users)
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I have flagged this for the staff to help. They work requests from oldest to newest
The staff have a good record of making sure you don’t pay twice
You can see charges at
Dashboard >> Store >> Billing History
Cancel charges at
Dashboard >> Store >> My Upgrades
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What do you see on these two pages?
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
http://intothelimelightdotorg.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgradesDashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/
http://intothelimelightdotorg.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history -
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If your purchase went through then you will find a record of it at those locations just as the relevant support docs indicate.
Note the methods of payment http://en.support.wordpress.com/payment/
Below are the only accepted means of payment.
http://en.support.wordpress.com/payment/WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/
If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.
In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.
The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.
More about echecks here:
https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI -
Card details entered but processing symbol still going round.
When you click and active link and experience that “processing symbol still going round” and not completing think browser related issue or connectivity issue and use the checklist I will post below.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state. -
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Hi there!
I see one transaction for your domain registration on January 5th. You should see this purchase listed in your Billing History:
https://wordpress.com/settings/billing-history/
Let me know if you have more questions.
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