Have a site, but wordpress says I don't – can log in but can't edit
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I am Brookfieldfarmhoney.wordpress.com
My site is up, but when I go to the dashboard, the entire column on the left is missing. I cannot add a blog, cannot access my older blogs, cannot see comments.
When I go to “help” I get “We’re sorry, but an unexpected error has occurred” message
Seems the only way to get help is to pay them to talk to me. Has anyone found a solution to this?
I am Brookfieldfarmhoney.wordpress.com/
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You are not logged in under the username account that registered that site.
https://en.forums.wordpress.com/profile/brookfieldfarmhoney
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
You can update your email address here https://wordpress.com/me
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordIf required use the account recovery form
https://en.support.wordpress.com/account-recovery/ -
Seems the only way to get help is to pay them to talk to me. Has anyone found a solution to this?
That’s untrue but not to worry as I’m already helping you here and I already told you what to do above. Please act on what I posted.
All support docs are at https://en.support.wordpress.com/ where the most prominent feature on the page is the search box. https://en.support.wordpress.com/?s=Getting+WordPress.com+Support
re: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
Be aware that there is rarely every a question asked and answered by Staff that has not been asked and answered in these support forums many times over. Unless your question is of a sensitive nature re: personal identity or or financial information you could simply type modlook into the sidebar tags on this thread for a Staff follow-up.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Alternatively, please read Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact. Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/Lastly for direct email support you can email WordPress.COM Staff at:
help@wordpress.com -
Thank you. That cleared it all up. I’ve copied all you wrote. Yes, all questions have probably been answered at some time, but I couldn’t find a
match in the system. Probably someone with better internet skills might have…thanks again. -
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