Have not heard back from support in 3 days

  • Unknown's avatar
    robinbrownlondon · Member ·

    Have not heard back from support in 3 days. This the second time. I am paying for support and the last tip they gave me broke the pages I applied it to. If I did it site wide I would have broken 100+pages.

    What I need now is my logon credentials so I can edit my CSS via FTP. I tried a few plugins and the free versions are below my skill level. I tried a paid one and it did not work at all.

    So I would appreciate a prompt reply from support.

    The blog I need help with is: (visible only to logged in users)

  • staff-danywpress · Staff ·

    I see that you have activated a theme that supports the site editor, unlike older themes where CSS is on a file that you can edit, CSS is changed directly through the site editor tool.

    What was the purpose of the CSS code that you are trying to add or change?

    We have a guide showing you how to edit CSS, including a screen recording:

    https://wordpress.com/support/editing-css/

    This section of our frequently asked questions on CSS shares how to access it through SFTP (which is much more advanced and not recommended if you are new to WordPress or CSS):

    https://wordpress.com/support/editing-css/#can-i-edit-the-css-stylesheet-directly

    Thanks for letting us know what CSS you are trying to edit, and which problems you are trying to solve by using CSS, we will be able to suggest the best approach.

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