Have not received my refund

  • Unknown's avatar
    forgetmenot885942477 · Member ·

    I cancelled my subscription within 48hours and have not received my refund it’s been longer than 7 days

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    What are your details (domain URL and username)?
    Exactly when was the refund request made?

    Canceling and refunding purchases
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one. It may also take longer for receipt depending on where in the world you live.

    Canceling domains
    It is important to know that canceled domains are not released by the registrar immediately. Also, note that there’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If you want Staff to investigate you must provide specifics.

    What is the URL of the domain?
    Which wordpress.COM plan did you purchase?
    Which wordpress.COM site did you purchase it for?

  • staff-zinnia · Staff ·

    Hi –

    I’m following up on the modlook tag here.

    Are you inquiring about inever-forget.blog? There was a full £84.00 refund processed on June 1st, 2018. It can take up to ten days for that to reach you.

    Occasionally it will take up to 1-2 billing cycles – so it’s best to ask your financial party directly. The money goes back the same way it came to us.

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