Have premium website/custom design but background will not save and publish

  • Unknown's avatar

    I have tried to change the background to my site which is a premium template called Spectrum. I have uploaded my own background design but it does not save or publish it. It only saves the basic color changes I make in Custom Design. In Appearance/Custom Design there is an Upgrade Active button which goes to a page which confirms my premium template. There is no place that I have found to further purchase the Custom Design ability to save the background. I thought the ability to change backgrounds came with the premium website.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there, temporarily add the following to your custom CSS. Go to Appearance > Customize > CSS, delete all the informational text in that window and paste in the following.

    body.custom-background {
    	background: url("http://huntforhopewellness.files.wordpress.com/2014/03/background_website_full_sidesctrlg_left31.jpg");
    }

    I will investigate this further in the morning to see why it is being overridden and report back here.

  • Unknown's avatar

    Thank you for the code. It did load the file I last wanted to use from yesterday but now it won’t save the changes I made to the background image today. So completely frustrating and a waste of time. I appreciate any help you can give me so that I can move on and have this done.

  • Unknown's avatar

    Oh, even when I save the new background image in the Snapshot, after having deleted all previous snapshots with the old image, then click preview or apply it goes back to the old image. Confusing and I am at a standstill. Thx.

  • Unknown's avatar

    For now, you will have to upload the image to your media library, get the URL of that image and replace the URL between the quote marks in the CSS that I gave you above.

    The reason that the image is reverting is that the CSS I gave you is taking precedence over what you are doing in the custom header area. Use the CSS for now until I can get this researched and determine what is causing this issue.

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