Have we been hacked?
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Hi,
Our customers have reported they can’t access our website. I have tried myself and get the message:- ‘just-falafs.co.uk normally uses encryption to protect your information. When Google Chrome tried to connect to just-falafs.co.uk this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be just-falafs.co.uk, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged. You cannot visit just-falafs.co.uk right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.’
Do you know what the problem is?
Thanks very much
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Hi there,
From what I see the domain just-falafs.co.uk is no longer connected to your WordPress.com site at https://justfalafscouk.wordpress.com/
To explain, I see that you had our WordPress.com Personal Plan on your account (which includes “domain mapping” for just-falafs.co.uk) and renewed last on Aug 21, 2019 which you can confirm here: https://wordpress.com/me/purchases/billing
However, I do not see that you renewed by Aug 20, 2020 so the upgrade expired and your .co.uk domain lost connection to us at that time.
The good news is that you can restore the connection by adding domain mapping back to your account here: https://wordpress.com/domains/add/mapping/justfalafscouk.wordpress.com
Just enter just-falafs.co.uk and then follow the steps on your screen. Hope that helps. Please let us know if you have any more questions.
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