Haven’t received the refund

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  bekzodb · Member · Apr 2, 2023 at 5:34 am

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  I have received an email about refund issuance on 21st of March. However, I still haven’t received the refund.

  I’ve emailed back to the support team and no one replied. Why there’s no option shown here to contact or chat with the support? What kind of a service is this? I’m glad I cancelled my subscription

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Apr 3, 2023 at 9:14 am

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  Hi there,

  We processed your refund on the very same day you made your purchase. Due to this, your credit card provider might have treated it as a reversal, which means that the original charges may have been simply removed.

  I recommend reaching out to your bank or credit card company to verify if this is the case for that charge.

  If you need any further assistance, please don’t hesitate to ask. We’re always here to help!