Having a problem trying to renew my domain mapping

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  lindae62 · Member · Aug 17, 2015 at 9:08 pm

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  I’ve been trying to renew my domain mapping for the past five days, over and over the same problem. Now it’s expired.
  I choose ‘renew it now’. I choose ‘my domains’ . I click ‘renew my domain’. I finally get to the place where I enter my credit card details. I press ‘renew my domain mapping now’. I get the message ‘This blog is not subscribed to some of these products. Did you mean to purchase them?’ There is no yes/no button. I enter my credit card details. again. and so on and so on and so on.
  I’m just about to give up and go get a different free website or a hosting account.
  Anyone find a way around this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 17, 2015 at 9:14 pm

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  northernvirginiawriters.org is set as the primary domain for northernvirginiawriters.wordpress.com

  Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and associated email address.

  The blog’s owner can login in under the exact same username account that registered the blog and purchased the upgrade(s) and renew upgrades at > Dashboard > Store > My Upgrades.
  http://en.support.wordpress.com/my-upgrades/
  http://en.support.wordpress.com/my-upgrades/#auto-renew

  If you are not the blog’s actual owner that person can transfer the blog and upgrades to your account. See here please:
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
  https://en.support.wordpress.com/my-upgrades/#transferring-upgrades

  If you are unsuccessful when trying to renew you domain mapping upgrade, type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Aug 17, 2015 at 9:19 pm

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  Additional information:
  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

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  lindae62 · Member · Aug 18, 2015 at 1:54 am

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  Thanks for the detailed response. I will contact the blogs original owner.