Having difficulty uploading media etc

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  primaryapps · Member · Mar 11, 2014 at 5:21 pm

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  Hi,
  I have been having problems all day with uploading media, changing anything on pages – it keeps coming back with an error message!

  Driving me nuts!! I’ve rebooted my mac, rebooted my router and it still persists! I’ve tried safari and chrome and it still says the same.

  Please help!!! I need to change my websites!!

  Cheers,
  Chris

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 11, 2014 at 5:21 pm

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  Hi there,

  There’s no known issue I am aware of.

  In order to help you we need to know your specific computing environment details. Please work through what follows and report back.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what you experience including what any error reports you receive state.

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  primaryapps · Member · Mar 11, 2014 at 5:24 pm

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  I’ve tried all that – and it still persists.

  I’m using a macbook air.
  Using chrome version 33.0.1750.146

  The error i get when uploading media is…..The connection to thegreyhoundinnmarshchapel.wordpress.com was interrupted.
  Check your Internet connection.
  Check any cables and reboot any routers, modems, or other network devices you may be using.
  Allow Chrome to access the network in your firewall or antivirus settings.
  If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
  If you use a proxy server…
  Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don’t believe you should be using a proxy server: Go to Applications > System Preferences > Network > Advanced > Proxies and deselect any proxies that have been selected.
  Error code: ERR_CONNECTION_RESET

  It sometimes appears when I also try to go to pages etc.

  AAAGGGHHH!!!

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  primaryapps · Member · Mar 11, 2014 at 5:25 pm

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  I also get this in the ‘edit page’ section when uploading media.

  (when it decides to load!)

  Error Screen Shot …14.51.01.png
  An error occurred in the upload. Please try again later.

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  timethief · Member · Mar 11, 2014 at 5:27 pm

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  This thread is now Tagged for Staff intervention. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  timethief · Member · Mar 11, 2014 at 5:29 pm

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  I am, of course, assuming you did what you were told to do in the error message.

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  shawnajroberts · Member · Mar 19, 2014 at 8:06 pm

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  Hi there!

  It sounds like this may have been related to issues we were seeing with UK ISPs. These issues have been resolved.

  Are you still having trouble accessing parts of your dashboard?