having issues canceling my account and need a refund

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  lifeoneoone · Member · Apr 11, 2017 at 9:15 pm

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  Please let me know how I can speak to someone!!!

  The blog I need help with is: (visible only to logged in users)

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  lifeoneoone · Member · Apr 11, 2017 at 9:27 pm

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  When I go to “purchases” to cancel my premium service all it gives me is an option to “upgrade” and there is no billing history or payment history regarding my most recent billing. I have tried to cancel and delete the website on multiple occasions and it won’t let me and I am still being automatically billed despite having removed the auto-pay function and all billing info!!

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  timethief · Member · Apr 11, 2017 at 10:42 pm

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  Are you referring to https://kayahyoga.com/?

  Are you logged in under the exact same username account that registered the underlying wordpress.com URL and purchased the upgrade for it?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  gemmacevans · Member · Apr 12, 2017 at 9:29 am

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  Hi there,

  I have tried to cancel and delete the website on multiple occasions and it won’t let me and I am still being automatically billed

  I’ll look into this for you. What is the URL of the site you have been charged for — and wish to cancel and delete?

  Thanks!