Having Issues with my WordPress website displaying on mobile iPhone

  • Unknown's avatar
    terrakindstudio · Member ·

    I have a business website, http://www.grandciel.com that is running the Divi theme. My site works and looks great on both my desktop computer and my tablet, but not on my iPhone and no one else’s mobile either.

    It would seem it’s the sliders and images that don’t show up – instead strings of code display. Text does display correctly on mobile. When viewing http://www.grandciel.com on an iPhone and you scroll down to the footer, there is a link – View Full Site and View Mobile Site. When I click on View Full Site, the website displays as it should, images, sliders, buttons and text. Click View Mobile Site and code shows up where sliders, images and buttons should be.

    I have two other WordPress websites running on Divi and neither one has this View Full Site and View Mobile Site link in the footer. I’ve corrected and updated my .htaccess file to read:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    How can I get rid of those footer links and have my website fully display as it should on iPhones and other mobile phones? 50% of my traffic comes from mobile phones and I highly doubt anyone will find the link to make the switch way at the bottom in the footer.

    Thank you for your help!
    ~ Kristin
    Grand Ciel Design
    (email visible only to moderators and staff)

  • melindahelt · Staff ·

    Hi

    This forum is only for WordPress.com hosted sites. The Divi theme only works with self-hosted WordPress Sites. Here’s some additional resources that might help.

    You can access the Divi specific support forum at https://www.elegantthemes.com/forum/

    You may also want to check out the self-hosted WordPress (also known as WordPress.org) support forum at https://wordpress.org/support/

    To learn more about the difference between WordPress.com and WordPress.org (self-hosted), take a look at http://en.support.wordpress.com/com-vs-org/

  • Unknown's avatar
    terrakindstudio · Member ·

    Hello Melinda,

    Thank you so much for taking the time out to one, explain the difference between WordPress.com and WordPress.org – was a little fuzzy on that, but no more. And two, giving me logical next steps.

    I have a lifetime access to Elegant Themes and their support – they tend to be quite responsive and resourceful in solving isssues.

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