Having Major Trouble Renewing My Domain, Cannot Access My Blog

  • Unknown's avatar
    inexpensivechic · Member ·

    I went to my website a few days ago and an error message came up saying the server can’t be found. I called iPage, with whom I am self hosted and they discovered I needed to renew my domain. I was told to call Wild West Domains, and they said its WordPress that I need to be in contact with to renew my domain. I was able to login to my wordpress account, went to manage purchases, and I do not see an option to renew my domain for Inexpensive Chic. In fact it says it “never expires.” I do see purchasing history for the renewal of my other website’s domain, but the last activity for renewing my domain for Inexpensive Chic, was June 2015 (although this is my first time encountering this problem in the 6 years I’ve owned the site).

    I also did not receive an email telling me I need to renew. Wild West domains was able to tell me that it did expire August 10. The person I spoke with at iPage said since I am in the redemption period I’d have to pay $99 to have it renewed. I’ve never paid more than $18 to renew, and as aforementioned, I was told by someone else that it’s only been 6 days that it’s been expired.

    How can I renew my website when I was never notified that this needed to be done, nor is the option showing up in my manage purchases page? I’d love to be able to access my website again asap. Any help would be appreciated. Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    gemmacevans · Member ·

    Hi Niyah,

    I can see another member of staff is already helping you with the recovery process by email. They have contacted our registrar and let you know when they receive a reply.

    I’m going to close this duplicate thread so all of your support stays in one place. However, we will continue to help you by email — you’re welcome to ask any questions you have there.

    Thanks!

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