Having problems renewing wordpress value bundle
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I was transferred administrative privileges to manage a blog but am having trouble renewing our subscription to the value bundle. Is there a way to renew without disruption when the original user who purchased the subscription is no longer managing the blog?
The blog I need help with is: (visible only to logged in users)
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The owner of the upgrades must renew the upgrades or transfer the upgrades to another account –
The original owner can log in here and request the upgrades to be transferred — please be very specific so the staff can understand what is being moved from where to where
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The problem is with the domain name – you don’t want to let it expire and revert to the wild and try and purchase it again – it can take 60 days or longer where it will not work – and you run the risk of a squatter grabbing the domain name and holding it hostage –
All the other parts of the upgrade could be allowed to expire then be purchased new by a new account and your blog would only be disrupted for a few days (the domain mapping gap is the issue with this plan)
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I see. Our domain is active and will not be expiring for a while, it is just the value bundle that is expiring. If I let it expire and purchase it again immediately with a new account and credit card # etc, would the blog and its content still be in tact? This is my main concern.
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would the blog and its content still be in tact?
yes your content is safe – with domain mapping the mapped domain name will not work for a while – you will probably need staff help when the renewal time comes up – in some cases the staff need to clear some records in a blog to allow another account to purchase the same upgrade
I will flag this for staff attention for the staff to give you further help
When are your upgrades expiring?
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Our upgrades are expiring tomorrow.
I didn’t realize it would be so complicated to renew as there are three other administrators on staff.
We would really like to avoid disruption service to our website. If I am able to get in contact with the original user who purchased the package, what would he need to do?
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Log into this thread with their account that owns the upgrades – state in simple words which upgrades should be transferred to which account – the staff will take it from there and transfer the upgrades to the specified account and you can renew the upgrades
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Ok, thanks for your help!
I will try to get the original user to transfer the upgrades. But if I am not able to do this in time, I will let the upgrade expire and re-purchase it again immediately. If I need assistance, should I return to this thread?
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If I need assistance, should I return to this thread?
yes –
also you can subscribe to this thread (see the sidebar on the right side of the page) to get email when this is updated – since I have flagged this for staff attention I expect the staff to at least touch base here with a short reply
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Hi there @annasubtletech, I see that the original owner renewed the Bundle. Let me know if you need more help. As @auxclass suggested, the person(s) who purchased the upgrades can contact us via http://en.support.wordpress.com/contact/ and request that the upgrades be transferred to any other admin.
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