Having problems uploading my images

analiabarros · Member · Oct 10, 2011 at 8:19 pm
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Hi there! I have been experiencing problems uploading images to my posts. I have alredy tried resizing the image and checking on format, etc but nothing seems to be working. I had the same issue yesterday, but I could manage to get an image uploaded after a few updatings. Any clue?
Many thanks! Ana

The blog I need help with is: (visible only to logged in users)
davidg777 · Member · Oct 10, 2011 at 8:56 pm
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Hi, did you check the type of file the image is saved as, like .doc, or photo, or anything else of that category.
analiabarros · Member · Oct 10, 2011 at 8:59 pm
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Hi! Yes, I did check size, format and everything, but I have no clue of what could be happening. I also tried uploading different size options (full, medium, large, etc) into the post, changed the image size in pixels but no luck.
timethief · Member · Oct 10, 2011 at 10:28 pm
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Please see here for help:
http://en.support.wordpress.com/images/troubleshooting-images/

How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

Are you using http:// or https:// see http://en.support.wordpress.com/https/

Which browser and version of it are you using? Have your tried clearing your browser cache and cookies? http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

Is your browser version up to date? You can upgrade any browser version here.
http://browsehappy.com/

Do you have third party cookies enabled? Do you have another browser you can try?

You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/
analiabarros · Member · Oct 10, 2011 at 11:53 pm
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Hi there! I have tried eveything and no luck so far! One more thing I forgot to mention: I can upload the images to the media library and I can actually see them in my post when draft, however once I press preview or publish, they dissapear… It is quite strange. I have uploaded other images yesterdar and it took me a while to get them posted (same issue), but I got there in the end. Feeling a bit frustrated and don’t know what else to try. I would be pleased if you all could think of anything else! Thanks a lot for all your help!!
timethief · Member · Oct 10, 2011 at 11:59 pm
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Would you please answer these questions?

1. How are you connecting to the internet and to WordPress.com?
2. Are you using http:// or https://
3. Which browser and version of it are you using?
4. Is your Flash is up to date?
analiabarros · Member · Oct 11, 2011 at 12:03 am
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1. I am using my Wi-Fi connexion at home – nothing strange here
2. I am using http://
3. Internet Explorer Windows 8
4. Yes, my flash is up to date, I normally run it to use applications on photoshop, therefore need it to be up to date.
timethief · Member · Oct 11, 2011 at 12:13 am
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I’m sorry we couldn’t figure out what’s wrong. If you are willing to download either Firefox or Chrome your issue may possibly be solved.
http://www.mozilla.org/en-US/firefox/fx/
http://www.google.com/chrome
analiabarros · Member · Oct 11, 2011 at 12:15 am
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No worries, I am not that techy, but I can’t think of anything else either. Thanks anyway for for your help! You’ve been very kind for taking the time. :)
timethief · Member · Oct 11, 2011 at 12:18 am
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I think you ought to report this to Staff and seek their help. http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.
analiabarros · Member · Oct 11, 2011 at 12:20 am
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Thanks! Will try tomorrow from my office and, if the problem still persists, I will contact the staff and will let you know if they solved the mistery!
timethief · Member · Oct 11, 2011 at 12:35 am
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Please do return and post to let me know how they solve it. :)
panaghiotisadam · Member · Oct 11, 2011 at 7:38 am
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“I can upload the images to the media library”. You mean via Media > Add New? If so, then what? If not, how? Please describe exactly which steps you follow to upload and insert an image. Also, if you’ve got a post in which an image has disappeared although you could see it in the draft or while previewing, please give us the URL of that post as well as the URL of the image, if it’s in your Media Library.

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