Having renewal trouble

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  andremauricemakeup · Member · Nov 15, 2016 at 9:31 pm

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  I want to pay and renew for the hosting for AndreMauriceMakeup.com my website is down, it won’t let me

  The blog I need help with is: (visible only to logged in users)

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  andremauricemakeup · Member · Nov 15, 2016 at 9:33 pm

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  I want to pay and renew for the hosting for AndreMauriceMakeup.com my website is down, it won’t let me

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  andremauricemakeup · Member · Nov 15, 2016 at 9:35 pm

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  I want to pay and renew for the hosting for AndreMauriceMakeup.com my website is down, it won’t let me (email visible only to moderators and staff)

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  timethief · Member · Nov 15, 2016 at 9:59 pm

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  Expired means over, dead, done ie. complete. One cannot renew anything that has expired.

  It seems you are asking Staff to recover an expired domain. Please read Domain Expiration
  https://en.support.wordpress.com/domains/domain-expiration/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Nov 15, 2016 at 10:05 pm

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  Hi there,

  I would be happy to assist you in renewing your subscription. However, the upgrade that was purchased is not associated with the account you contacted us from. Until recently, you were able to renew an upgrade that was under your account, but now only the owner of the upgrade can. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into renewing the subscription upgrade. However, you should be able to renew the domain if logged into the account that owns the upgrade.

  Let me know if you have any questions.

  Thanks!