Having Trouble Cancelling Subscription

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  gayadking · Member · Jan 15, 2020 at 4:51 pm

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  Hi! I’m trying to cancel my subscription service (which was renewed right after the new year). It’s been a while since I logged-in and I can’t recall my email address (used to create my WP account) and password in order to do so. Am I able to cancel in another way?

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  staff-doublebassd · Staff · Jan 15, 2020 at 5:18 pm

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  Hi there,

  You will need to regain access to the account in order to cancel the subscriptions under it.

  If you fill out our account recovery form, we can use that information to verify that you own the account.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!