Having trouble importing site from Wix.
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Hello! I’ve been trying to import my Wix site to WordPress for a while now, and I can’t get it to work. I’m receiving this error: ‘It looks like we’re unable to reach that website address at this time. (ID: 9a97ea60-6c0a-4873-8976-038f392280bd).’ I tried publishing the site, but that didn’t help either.
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Hello there. Try the steps described at Import from Wix. Tell us if it worked. If not, post here the URL so we can try to help.
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Yes, I’ve tried those steps. I also tried making a whole new website and that didn’t work either. The site is here: https://kurtisqu.wixsite.com/plastikusa. All images and videos are placeholders.
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I also tried using the import function from here: https://wordpress.com/compare/wix/ as well as the built-in tool in the dashboard.
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Hi there,
Was your site private or somehow not public on the internet until just recently? That can affect our ability to “see” the site, and it may take some time (from the time you set it to public) before we can see that change reflected on our end.
On our end we’ve tried to initiate an import which is set to automatically retry itself. If you do not see that your Wix content has imported after waiting 24 hours, can you let us know? At that point it will be easier to take a closer look and see what the issue might be, thanks!
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Yes, I just made it public today. I’ll try importing it intros, then update this. Thanks for the help!
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Yes, I just made it public today. I’ll try importing it i tomorrow, then update this. Thanks for the help!
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No need to retry the import, our script will do that automatically. You should see your Wix content within 24hours. If not no need to try again yourself, just let us b know so we can take a look. :)
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Ok thanks for checking! It does sound like you’re hitting a problem a number of other WordPress.com users are seeing.
You can follow along with the problem here – I’ve already added your information to the issue: https://github.com/Automattic/wp-calypso/issues/45586
Thanks for your patience!
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@kurtisqu we’ll let you know as soon as we have more news on this. In the meantime if you want to add some content manually, I’d recommend starting here:
https://wordpress.com/pageYou can pick a layout and substitute images and text, or add and remove elements as needed.
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I just tried importing it, and it worked! I just needed to wait around 48 hours. Thanks for the help, my problem is solved now.
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Oh good! Actually they spotted an issue and were able to fix it, too, so I’m glad it’s working now! Cheers :)
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