Having trouble launching the site

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  mathyishani · Member · Aug 17, 2022 at 11:51 pm

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  Hi, I’m trying to launch mathyishani.wordpress.com. I clicked ‘Launch site’ and skipped purchase plans because I want to simply use the subdomain. However I get a blank screen after that.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  jeisenstadtd66007513d · Member · Aug 18, 2022 at 12:30 am

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  This is a problem for me too. My external webpage stays on the “Coming Soon” page because when I try to select the “skip purchase” option at the bottom to choose the free website with the wordpress.com domain, the page https://wordpress.com/start/launch-site/plans-launch?siteSlug=janice180993974.wordpress.com shows up and stays blank/stuck and does not progress to confirm that I want the free option.

  I tried to launch on several browsers and the ios app.

  webpage: janice180993974.wordpress.com

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  mathyishani · Member · Aug 18, 2022 at 3:32 am

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  This is the blank screen I get: https://wordpress.com/start/launch-site/plans-launch?siteSlug=mathyishani.wordpress.com

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  justjennifer · Member · Aug 18, 2022 at 4:54 am

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  Hi there, please try using a different browser to the one you normally use in order to launch your site.

  Here’s general info on launching your site https://wordpress.com/support/settings/privacy-settings/#launch-your-site

  If that works for you or you need more help, please post back here and let us know.

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  ezzkb · Member · Aug 18, 2022 at 6:05 am

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  same issue. trying to sign up to a wordpress free domain and get nothing but a blank screen. tried multiple devices and browsers.

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  aleone89 · Staff · Aug 18, 2022 at 8:13 am

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  Hello all!

  
  @mathyishani , @ezzkb , @jeisenstadtd66007513d

  This sounds like a possible known issue that’s on our radar, but is an intermittent one and has been difficult to pin down.

  Are you able to provide your browser details as per https://www.whatismybrowser.com/?ref=whatsmybrowser.com please to help us troubleshoot and find a common denominator please.

  Many thanks in advance!

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  planettendo · Member · Aug 18, 2022 at 9:09 am

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  Also having same trouble, tried on two different web browsers.
  Chrome: https://whatismybrowser.com/w/6ESD5X7
  Edge: https://whatismybrowser.com/w/YXFZ3DP

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  mathyishani · Member · Aug 18, 2022 at 9:29 am

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  Browsers tried:
  Chrome 104: https://www.whatismybrowser.com/w/8LCB854
  Safari 15.6: https://www.whatismybrowser.com/w/SCX9LKD

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  mathyishani · Member · Aug 18, 2022 at 9:41 am

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  If it helps, this is the error I see in Chrome’s developer console:

  12763.d997ac014264fe96677e.min.js:1 TypeError: u.getPlanCompareFeaturesV2 is not a function
  at async-load-signup-steps-plans.804630fe86b6fd6ca61a.min.js:1:19274
  at r (89564.1ef75cccef3a167116b6.min.js:2:297546)
  at a (72511.e75deca2af4301d97a2c.min.js:2:37121)
  at ie.recordTracksEvent [as mapToProps] (async-load-signup-steps-plans.804630fe86b6fd6ca61a.min.js:1:19084)
  at t (84473.bc789621c5ea3fdbf41c.min.js:1:35447)
  at t.mapToProps (84473.bc789621c5ea3fdbf41c.min.js:1:35583)
  at t (84473.bc789621c5ea3fdbf41c.min.js:1:35447)
  at 84473.bc789621c5ea3fdbf41c.min.js:1:37006
  at 84473.bc789621c5ea3fdbf41c.min.js:1:34249
  at Object.useMemo (89564.1ef75cccef3a167116b6.min.js:2:173762)
  at t.useMemo (89564.1ef75cccef3a167116b6.min.js:2:233826)
  at m (84473.bc789621c5ea3fdbf41c.min.js:1:34193)
  at ai (89564.1ef75cccef3a167116b6.min.js:2:167839)
  at qi (89564.1ef75cccef3a167116b6.min.js:2:177357)
  at Di (89564.1ef75cccef3a167116b6.min.js:2:176691)
  at Zi (89564.1ef75cccef3a167116b6.min.js:2:176349)
  at Ga (89564.1ef75cccef3a167116b6.min.js:2:223221)
  at Al (89564.1ef75cccef3a167116b6.min.js:2:207262)
  at Ol (89564.1ef75cccef3a167116b6.min.js:2:207190)
  at Cl (89564.1ef75cccef3a167116b6.min.js:2:207053)
  at bl (89564.1ef75cccef3a167116b6.min.js:2:204040)
  at 89564.1ef75cccef3a167116b6.min.js:2:153758
  at t.unstable_runWithPriority (89564.1ef75cccef3a167116b6.min.js:2:238403)
  at Vo (89564.1ef75cccef3a167116b6.min.js:2:153535)
  at Ko (89564.1ef75cccef3a167116b6.min.js:2:153703)
  at Qo (89564.1ef75cccef3a167116b6.min.js:2:153638)
  at hl (89564.1ef75cccef3a167116b6.min.js:2:201413)
  at Ti (89564.1ef75cccef3a167116b6.min.js:2:173135)
  at 64171.9ca7723e6d214f5bab17.min.js:1:6667

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  justjennifer · Member · Aug 18, 2022 at 12:23 pm

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  Hello again, Staff have reported

  This has been an issue that was reported earlier today and we’ve since fixed.

  We’d recommend clearing the browser cache: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and attempting to launch the site.

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  aleone89 · Staff · Aug 18, 2022 at 12:34 pm

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  Hello all!

  Thank you for providing that information there.

  It looks like this was a new issue on our side, and we’ve now deployed a fix.

  You shouldn’t be seeing that behaviour any longer, but if you do, please clear the browser cache as described here: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

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  jeisenstadtd66007513d · Member · Aug 18, 2022 at 5:57 pm

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  Thank you! It’s been fixed for me.