Having Trouble Logging In

  • Unknown's avatar

    Hello,

    I am currently having trouble logging in to one of my many accounts with your company. I have never had this problem before and am sure you will be able to clear it up quickly.

    The website domain is sanfranciscostudenthousing.com. When I try to log in, it will not let me and tells me that it does not recognize the username.

    Please help as soon as you can.

    Best,

    Tyler

    The blog I need help with is: (visible only to logged in users)

  • Hi Tyler,

    Your site sanfranciscostudenthousing.com is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by GoDaddy. Therefore, you need to contact them regarding your login issue.

    You can also try resetting your password by following these instructions:

    https://codex.wordpress.org/Resetting_Your_Password

    We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

    WordPress.com vs. WordPress.org

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