Having trouble permanently deleting uploaded file

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  katieravenna · Member · Sep 29, 2015 at 4:04 am

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  Hello,

  I am currently having difficulties deleting two files that I once uploaded to my blog a while back. These were two CV files, that are outdated and do not include my latest accomplishments or achievements in my profession. Every time I Google search my name this outdated file appears – with an outdated phone number. I have had people try to reach me to that number. The “permanently delete” option is not working, and my files still show up in Google search. Please fix this bug!

  The blog I need help with is: (visible only to logged in users)

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  teilhabewhv · Member · Sep 29, 2015 at 8:46 am

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  I have got the same problem: I can’t permanently delete a file. I have been trying for three days already. Who can help me because I have got problems with a lawyer that is sueing me because of that file. The option “delete file permanently” does not work!!! Help!!! The blog I need help with is https://galiasaar.wordpress.com/
  It’s urgent.

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  pedger · Member · Sep 29, 2015 at 10:45 am

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  hello

  @katieravenna and @alquierschied

  Please post here the complete link to the image so we can understand better the issue.

  I have addressed this type of request before at https://en.forums.wordpress.com/topic/picture-removed-from-my-blog-still-continue-being-showed-in-internet, please take a look at this thread to see if something might help you there.

  In case you still have difficulties, please reply here again

  cheers

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  katieravenna · Member · Sep 30, 2015 at 12:22 am

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  Hello,

  Thank you for your quick reply. I have done the things suggested in the link already, however, my CV continues to appear on a Google search as one of the first links (although it doesn’t exist in my Media library!). This is the link I wish to remove:
  https://katieravenna.files.wordpress.com/2014/09/katherine-morales-cv.doc.

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  pedger · Member · Sep 30, 2015 at 9:21 am

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  Hi

  After you delete an image or other media file from your media library, it can take a little time for that file to be completely removed from all of the WordPress.com servers and from Google’s search results. I just checked the link https://katieravenna.files.wordpress.com/2014/09/katherine-morales-cv.doc. and I see a 404 message indicating that the image is no longer available. If you still see the image at that link, please wait a little longer for the image to be completely removed.

  cheers

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  teilhabewhv · Member · Oct 7, 2015 at 8:02 am

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  Hi

  It took 9 long days for my file to be deleted permanently. To my mind this is far too long!!

  Regards
  Werner

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  pedger · Member · Oct 7, 2015 at 8:06 am

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  Hello Werner.

  Yes indeed it is a long time. I agree with you.

  What comfort me in this cases is that cache systems are made to persistent files, in order to speed up the internet usability. I prefer to take a long time to delete an image once, than to wait a long time everytime I want to access a internet page. :)

  Good that it is not available anymore

  Happy Blogging!
  Cheers