Having trouble upgrading…

  • Unknown's avatar
    dewdadbat · Member ·

    I receive this error after a failed upgrade attempt: ‘Purchases are currently disabled. Please contact us to re-enable purchases.’ I have used the contact us link in the message and the reply is that there is a billing issue. I would like to retry with a different method of payment, but the message remains so I can’t

  • staff-mckluskey · Staff ·

    Hi there!

    I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there. Thank you for your patience.

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