Having trouble with deactivating and uninstalling a plug-in

  • Unknown's avatar
    mariymzk · Member ·

    I cannot deactivate and uninstall WooCommerce Stripe Gateway plug-in, and I get this error message: Fatal error: Uncaught Error: Class ‘WC_Stripe_Inbox_Notes’ not found in /home/balletlog/balletlog.com/public_html/wp-content/plugins/woocommerce-gateway-stripe/woocommerce-gateway-stripe.php:724 Stack trace: #0 /home/balletlog/balletlog.com/public_html/wp-includes/class-wp-hook.php(308): wcstripe_deactivated(false) #1 /home/balletlog/balletlog.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #2 /home/balletlog/balletlog.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/balletlog/balletlog.com/public_html/wp-admin/includes/plugin.php(814): do_action(‘deactivate_wooc…’, false) #4 /home/balletlog/balletlog.com/public_html/wp-admin/plugins.php(209): deactivate_plugins(‘woocommerce-gat…’, false, false) #5 {main} thrown in /home/balletlog/balletlog.com/public_html/wp-content/plugins/woocommerce-gateway-stripe/woocommerce-gateway-stripe.php on line 724
    I was experimenting WooCommerce plug-ins on one of my webpages (balletlog.com/bookings/class-passes/). I cannot see this page on mywebsite, either. I installed several WooCommerce plug-ins, but I decided not to use WooCommerce any more. I tried deleting all the WooCommerce related plug-ins, but I couldn’t delete this one specific plug-in. Could you help me with solving this issue?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mariymzk · Member ·

    I just deleted the page on which I was using WooCommerce plug-ins, and I managed to delete all the WooCommerce-related plug-ins. I’m unsure what the issue was, but it’s ok for now. Thank you!

  • aleone89 · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

    As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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