He pagad algo que no quiero

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  clodinedesign · Member · Sep 28, 2016 at 5:54 pm

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  I don´t know
  reason aordpress been charged to my account paypal purchase 35 euros.cancel?who?please cancel everything and give me back my money.How can i do?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 28, 2016 at 6:34 pm

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  Hi there,

  https://wordpress.com/purchases

  If you don’t see the charge under “Manage Purchases” in your Dashboard, you might need to be logged in with a different username account.

  Regardless, someone has tagged this for Staff assistance.

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  clodinedesign · Member · Sep 28, 2016 at 6:41 pm

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  Of course that I see “Manage Purchases” but when I click in “Manage Purchases” there is nothing. But in
  “billing history” but in “billing history” I face a bill of 35€ and my paypal acout say me thay WordPress charge me 35€.

  So…How can refund my mone if I don´t have the option in for cancel in “Manage Purchases” ?

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  clodinedesign · Member · Sep 28, 2016 at 6:42 pm

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  Of course that I see “Manage Purchases” but when I click in “Manage Purchases” there is nothing. But in
  “billing history” but in “billing history” I face a bill of 35€ and my paypal acout say me thay WordPress charge me 35€.

  So…How can refund my mone if I don´t have the option in for cancel in “Manage Purchases” ?

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  clodinedesign · Member · Sep 28, 2016 at 6:44 pm

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  Excuse me I warote all Bad, again :

  Of course that I see “Manage Purchases” but when I click in “Manage Purchases” there is nothing. But in
  “billing history” I have a bill of 35€ and my paypal acount say me that WordPress charge me 35€.

  So…How can refund my money if I don´t have the option in for cancel in “Manage Purchases” ?

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  justjennifer · Member · Sep 28, 2016 at 6:44 pm

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  Hi again. Please wait for Staff assistance as they will be able to see your account history. Thanks.

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  clodinedesign · Member · Sep 28, 2016 at 6:46 pm

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  Okey, im waiting….

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  clodinedesign · Member · Sep 28, 2016 at 7:12 pm

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  so…?

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  justjennifer · Member · Sep 28, 2016 at 7:26 pm

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  There are many forum threads tagged for Staff assistance and they will answer here too in the order of the time stamp of the tagged threads. Thanks for your patience.

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  staff-doublebassd · Staff · Sep 29, 2016 at 3:12 am

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  Hi there,

  I see that the payment was reversed under your account.

  Please let me know if you have any other questions.

  Thanks!

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  clodinedesign · Member · Sep 29, 2016 at 9:11 am

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  No, I don´t have my money back

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  staff-doublebassd · Staff · Sep 29, 2016 at 8:14 pm

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  I’ll take 7-10 days to see the refund reflect on your bank account. Please let us know after that time if you do not have the refund.

  Thanks!