Head Request Issue – Podcast not playing in Apple Podcast

  • Unknown's avatar
    tiffanymay101 · Member ·

    Hi there, Is there anyone who can help me? We have a current issue experiencing with our Apple Podcast playback. We have already contacted Blubrry, our podcast hosting service, who informed us that the problem lies with our website, faceyourdragon.com, created using WordPress. We kindly request your assistance in resolving this matter.

    Blubrry provided the following information regarding the issue:

    – The link to our latest episode is: https://dts.podtrac.com/redirect.mp3/faceyourdragon.com/podcast-download/13878/james-twyman.mp3?ref=download
    – The file mentioned above is not playing. (Actually all of the episodes aren’t playing, please check here https://podcasts.apple.com/us/podcast/face-your-dragon-w-brad-axelrad/id1208164154)
    – The website faceyourdragon.com is not sending head requests, which is causing further complications.
    – Additionally, our feed appears to be in reverse order, with the oldest episode listed first.
    We would greatly appreciate it if you could investigate and rectify these issues. The successful playback of our podcast episodes is crucial for our audience engagement and growth.

    If there are any specific details or actions required from our end to assist you in troubleshooting, please let us know. We are more than willing to provide any additional information you may require.

    We are looking forward to hearing from you soon and resolving the issues with our Apple Podcast playback and website head requests.

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host faceyourdragon.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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