Header image

asterphotographyco · Member · Mar 2, 2017 at 4:30 pm
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No matter what I do, whether it is a preset header image or my own, it will not change from the one the theme came with! Help!

The blog I need help with is: (visible only to logged in users)
andymalliff · Member · Mar 2, 2017 at 5:43 pm
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I am having exactly the same problem on exactly the same theme!
timethief · Member · Mar 2, 2017 at 5:45 pm
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Every theme has a detailed theme description page and this one is at https://wordpress.com/themes/gateway/ That’s where set up instructions for it are found. Make sure you read it closely.

Custom Header Image
Abstract and decorative background images will work best as Custom Header images. The recommended header size for Gateway is 2560 pixels wide by 640 pixels high. https://wordpress.com/themes/gateway/

The live demo site is at https://gatewaydemo.wordpress.com/

All support docs are at https://en.support.wordpress.com/
Search for custom header there https://en.support.wordpress.com/?s=custom+header
Results https://en.support.wordpress.com/custom-header-image/
andymalliff · Member · Mar 2, 2017 at 6:33 pm
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Thanks for the response timethief.

I have been through this already and I do not believe that this is user error as it won’t even change to the pre-loaded header images. It won’t change off of the NY skyline.
timethief · Member · Mar 2, 2017 at 6:34 pm
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
staff-zinnia · Staff · Mar 2, 2017 at 6:54 pm
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Howdy –

I’ll try to recreate the issue you are both experiencing. Please share the following details.

-Which browser you are working in and the version

-Which operating system you use (Windows or oSX) and the version.

-Does clearing your browser cache help?

-Does the issue continue from a different web browser?

-Do you have any browser extensions enabled? Does disabling them help?
andymalliff · Member · Mar 2, 2017 at 7:55 pm
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I have tried on mac and pc (both latest os) on safari, ie and chrome. Clearing browser cache makes no difference. The other pages are updating it is just the home page that is not changing. And no to browser extensions.
staff-zinnia · Staff · Mar 2, 2017 at 8:05 pm
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Thank you. I’ll give it a try from my side of things. Can you let me know which image you want to use?
andymalliff · Member · Mar 2, 2017 at 8:19 pm
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I had a low res placeholder in there for now as I need to obtain the original, but it was of a group playing cricket i.e. whatever goes in there now I will need to change again in the near future.
staff-zinnia · Staff · Mar 2, 2017 at 8:49 pm
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No problem. Can you see the change? I’ve added the cricket game as the featured image on your home page.
andymalliff · Member · Mar 3, 2017 at 8:30 am
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Yes I can, thank you for your support
staff-zinnia · Staff · Mar 3, 2017 at 3:51 pm
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Perfect :) Take care!
asterphotographyco · Member · Mar 3, 2017 at 9:30 pm
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Can you help me change mine as well? I’ve tried on chrome and internet explorer on my windows computer. I was trying to get a photo of succulents (other than the preset one) but I’ll settle for the preset if that will work best
thesacredpath · Member · Mar 6, 2017 at 11:27 pm
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@haileybeach, can you describe the image you are wanting to use?
asterphotographyco · Member · Mar 7, 2017 at 4:00 pm
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Thesacredpath – it is a picture of a group of colorful succulents
thesacredpath · Member · Mar 7, 2017 at 4:41 pm
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Thanks @haileybeach, I checked your about page and see the colorful succulents. Are you talking about on your home page? If so, the top image on the home page is the featured image for that page, and you can change that by editing your Home page, remove the existing featured image and then select the one of the succulents. Let me know how that goes for you and if you have any problems.

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