Header image

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  fortyearsofblonde · Member · Jul 23, 2015 at 5:23 am

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  HI THERE FOLKS,

  My header image is not showing in any broswer when bring the page up.

  It just shows a black screen …?? What does that mean??

  xxx

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jul 23, 2015 at 7:48 am

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  Hi there. Did you remember to click Save in the customizer after uploading your header image? That would be my first guess.

  Also make sure that you’re using a big enough image. For your theme the header image should be 1280 pixels wide by 416 high
  https://wordpress.com/themes/hemingway-rewritten/

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  fortyearsofblonde · Member · Jul 23, 2015 at 9:25 pm

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  Hi,

  Yes I did click save and I was able to view it on the computer that started the site on and the image is saved in my customise menu and it was defs big enough ….???

  ANd is there any way can actually properly contact a real wordpress staff person….? So frustrating trying that no direct link to them – not even an email address for support!!!

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  rachelmcr · Member · Jul 24, 2015 at 10:39 am

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  Hi there,

  I see you recently changed your site’s address — for some reason your site’s header image didn’t update to the new address at that point. Sorry about that! I just resaved your header image and now it’s working again. :)

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  fortyearsofblonde · Member · Jul 25, 2015 at 7:25 am

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  Hi Rachel, thank you so much!!

  I have another question for you please if you don’t mind.

  How do I remove the address and map at the bottom of the WordPress screen as it’s irrelevant to met al, I’m like in NZ and would either like to have my own address/contacts or none at all … ? Can you please advise?

  Thank you and have s fab day Ya?

  Best,

  Ren ️xx

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  rachelmcr · Member · Jul 27, 2015 at 3:52 pm

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  Hi Ren,

  Sure thing! :) The address and map at the bottom of the page come from the Contact Info Widget on your site.

  You can remove that widget (or add your own contact details to it) in your site’s Customizer. After you open the customizer, go to the “Widgets” section and open the “Footer 1” widget section there. You can open the “Contact Info” widget settings and either add your own details or click the “Remove” link to remove it completely.