Header Image error – can't get new image to upload.

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  sswabb · Member · Jan 3, 2012 at 2:31 pm

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  keep getting

  “Image could not be processed. Please go back and try again.” as I try to upload a new header image. Help!
  Blog url: http://inthemixatpeerless.wordpress.com/

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  evarlese · Member · Jan 3, 2012 at 2:42 pm

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  Could you make sure the image you’re uploading is 1000 by 288 pixels?

  If you’re still having trouble, could you let us know the file type, i.e. .jpg or .png?

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  sswabb · Member · Jan 3, 2012 at 2:51 pm

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  Sure – I reduced the image size to 1000×262 – the image is in a jpeg format. I can see the image in my media gallery – but it is not associated with the header rotation. I deleted the old logo from the media gallery – thinking that header rotation may be limited to 5 images – but still not working.

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  evarlese · Member · Jan 3, 2012 at 4:15 pm

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  I’ve just changed the size of your header image to 1000 x 288 pixels exactly. I also went in and uploaded it to your header rotation for you. Can you let me know if everything looks correct to you?

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  sswabb · Member · Jan 3, 2012 at 4:17 pm

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  Thank you! I really appreciate your help! :)

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  evarlese · Member · Jan 3, 2012 at 4:41 pm

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  No problem! :)