Header Image Logo Wont Show

  • Unknown's avatar
    qmanddm · Member ·

    Hi all please can someone help me, you see on the website I am working on, if I go to >APPEARANCE >CUSTOMIZE >HEADER IMAGE and I try add a logo it doesnt show up, it doesnt allow me to crop it either, but before I even upload the logo I have noticed this…

    Click “Add new image” to upload an image file from your computer. Your theme works best with an image with a header height of 0 pixels — you’ll be able to crop your image once you upload it for a perfect fit.

    Is that 0 pixels the issue and if so how do i fix it? I am using the theme “AVADA CHILD”. Thank you any help will be apprcaited.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host powafix.co.za on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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