Header image upload

  • Unknown's avatar

    On my computer, I chose a header photo, changed the pixel size to the recommended size and tried to upliad it but it stopped at the field that says crop. Prior to that the image appears to upload but in the little square I don’t see the image, just a blue box around it and a check mark in the box.

    The blog I need help with is: (visible only to logged in users)

  • Hi @nancy54cat ,

    How disappointing! Is this still happening with your site? Is it just one image it happens to or any image you try and upload? Does it happen just when you go “Customizer” > “Header Image” > “Add new image”, or does it happen when trying to upload in normal posts and pages, too?

    My first suggestion would be to go to “My Sites (top-left corner)” > “Media” and upload your image directly to your media library there. Then, go to “Customizer” > “Header Image” > “Add new image” and select that image from your media library, rather than uploading it as a new image. Does that work around your issue?

    Let us know how you go :)

  • Unknown's avatar

    Dear Musicsuzuranbbc,
    Thank you for your reply. As it turns out, it must have been a connection problem because it is now all working and my header image is in place!😁
    Nancy

  • Hi Nancy,

    Glad to hear it all worked itself out. Cheers!

  • Unknown's avatar

    Merhabalar.Bu temanın baş görseline farklı bir görsel yüklemek istiyorum.Ama olmuyor.Yardım edebilir misiniz?

  • Unknown's avatar

    Çok üzgünüm! Bu temaya farklı bir üst görsel yükleyemiyorum

  • Hi @dogaturhan12 ,

    So we don’t get support issues muddled, could you start a new thread with your enquiry please? When you do, please list the site URL you are having trouble with.

    And if you haven’t checked out the support documentation for header images yet, then the following page may help you.
    Custom Header Image

    Thanks :)

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