Header image wont save.

• 

  goo9ping · Member · Jun 17, 2017 at 8:46 pm

  • Copy link
  • Add topic to favorites

  Hi!

  I really need help!

  When I upload a image for my header it saves for like a second but then when I reload the page it disappears…. Because it disappears they place where the header image should be is just black…. My website is http://www.justabitgeeky.com…. Please help

  Thanks – Jack.

• 

  mark · Member · Jun 17, 2017 at 9:14 pm

  • Copy link

  We do not host your site – krystal.co.uk do. So they are the ones to talk to.

  Name Server: NS1.KRYSTAL.CO.UK
  Name Server: NS2.KRYSTAL.CO.UK

  I suggest contacting them (their Support is excellent) and asking them if they can see anything wrong with your WordPress install.

  Cheers

• 

  goo9ping · Member · Jun 18, 2017 at 7:58 am

  • Copy link

  it has nothing to do with krystal i don’t think…. I think i changed something in the theme code which has messed something up…

• 

  kokkieh · Staff · Jun 21, 2017 at 10:17 am

  • Copy link

  Hi there,

  The point of Mark’s reply is that your site is not hosted on WordPress.com, so we have no access to and no control over it whatsoever.

  Krystal is hosting the site, so they do have access and should be able to help you fix this. Else, you can ask for advice in the self-hosted WordPress forums, here:

  https://wordpress.org/support/