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  staff-blorbo · Staff · Mar 10, 2012 at 1:06 am

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  I’m sorry, but it is impossible for us to make a change specifically for you, as the core theme files are shared by all users.

  You would need to have a Custom Design upgrade and then make the changes through CSS.

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  srdixon · Member · Mar 10, 2012 at 1:12 am

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  You can’t mislead customers and then tell them they have to buy something more in order to make it conform to your description. I can fix this with the upgrade but I do not want to be charged.

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  staff-blorbo · Staff · Mar 10, 2012 at 8:58 pm

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  I’m sorry, but I cannot do that. This is how the theme is structured, and it would need a Custom Design upgrade to make the changes you’re looking for.

  We have 170 other themes available, and you might want to check those out to see if any is a closer match.

  You do have up to 30 days to request a refund for the theme you purchased via the Store section of your blog’s Dashboard.

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  srdixon · Member · Mar 10, 2012 at 9:10 pm

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  I have pointed out that your description is misleading and you have acknowledged that it is. I have said that I am happy with everything else with this template. I have said I am on deadline. I was supposed to have delivered this site yesterday. I have noted that I paid a designer to make a custom graphic. If I changed now I would have to tell my client there is a delay because of WordPress and I would have to have my designer create a new graphic.

  So far as I am concerned, this is bait and switch. But I am trapped. You win.

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  staff-blorbo · Staff · Mar 10, 2012 at 9:14 pm

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  I passed this up the line, and we were able to add a Custom Design upgrade to your account.

  For information on working with CSS, see http://en.support.wordpress.com/custom-design/custom-css/ and http://www.w3schools.com/css/

  For help, see our CSS Customization forum: https://en.forums.wordpress.com/forum/css-customization

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  srdixon · Member · Mar 10, 2012 at 9:23 pm

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  Wow. Thank you.

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  staff-blorbo · Staff · Mar 10, 2012 at 9:26 pm

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  You’re welcome!

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  srdixon · Member · Mar 10, 2012 at 9:31 pm

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  But … do I have the upgrade now? It still wants me to buy it.

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  staff-blorbo · Staff · Mar 10, 2012 at 9:37 pm

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  Yes, you have access to it via Appearance -> Custom Design in your blog’s Dashboard.

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  srdixon · Member · Mar 10, 2012 at 9:45 pm

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  But (I’m really sorry, this is probably not at all in the job description of a Happiness Engineer) I don’t seem to have the upgrade. I’ve restarted everything and it still won’t let me in.

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  staff-blorbo · Staff · Mar 10, 2012 at 9:47 pm

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  Sorry about that, I added it to the wrong blog. Please check Appearance -> Custom Design again.

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  srdixon · Member · Mar 10, 2012 at 9:51 pm

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  I’m in!

  Thank you for everything. This was tough but I really do appreciate your help.

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  staff-blorbo · Staff · Mar 10, 2012 at 9:58 pm

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  You’re welcome!

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  srdixon · Member · Mar 11, 2012 at 5:00 pm

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  Guess what? I’m back.

  My tech person says he can’t make the change in CSS. He needs to get to the html. He says this:

  This line in the rendered code is in the wrong place, needs to be up a few lines. inside the header and above the nav

  <image.jpeg>

  I might need to go to the template developer to fix this but I don’t know how to reach that person. Any advice?

  (I’m not giving up on this template because starting over seems like it will take more time than trying to fix this. I am beginning to think that you are right and it is more trouble than it is worth.)

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  michaelfields · Member · Mar 11, 2012 at 10:26 pm

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  This should be rather easy to do with css.
  Please try the following code and let us know how it works for you:

  #page {
      margin: 0 auto;
      padding-top: 285px;
      position: relative;
      width: 1016px;
  }
  #header-image {
      position: absolute;
      top: 0;
      left: 0;
  }

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  michaelfields · Member · Mar 11, 2012 at 10:31 pm

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  For future reference, it is better to post questions like this in the CSS Customization forum.