Header Turns Grey After Upload

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  margaretandcamille · Member · Jun 12, 2014 at 2:16 am

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  Hi all,

  I am trying to see if there is a solution to my blog header turning grey. I created a header in Photoshop and have uploaded it to theme “Twenty Twelve” (with modification via CSS coding to get rid of the border present in that theme that causes the header to look grey) and a custom theme through a WordPress.org site before I decided to end hosting and come back to free blogging. In both places I’ve uploaded this image and it has shown pure white just like the background color I’ve chosen. However in my current theme “Reddle” there seems to be a gray overlay of some sort. Does anyone know if there is a way to get rid of this? I have used the Google Chrome Inspect Element tool to try and find anything that would cause this and can see nothing.

  HELP is GREATLY APPRECIATE!

  Thanks so much in advance for any input!

  This is the site: margaretandcamille.com and this is the url for the image: http://i62.tinypic.com/11llb3o.gif

  -Cara

  The blog I need help with is: (visible only to logged in users)

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  websitedoctor1 · Member · Jun 13, 2014 at 1:08 am

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  For any website problems contact me via my profile.

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  timethief · Member · Jun 13, 2014 at 1:13 am

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  @margaretandcamille
  You have paid for an upgrade and Staff support comes with that upgrade. There is Staff support for your upgrade and either Staff or a Volunteer will provide the correct answer for you when they are available. Please be patient while waiting.

  Do not respond to anyone who suggests you contact them directly, as we WordPress.com members are not allowed to use these technical support forums in that manner.

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  margaretandcamille · Member · Jun 13, 2014 at 4:13 pm

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  @timethief

  Thank you for the info. Is there another place I need to be contacting Staff support with the upgrade or do they answer via the forum?

  Thanks again.

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  galois · Member · Jun 13, 2014 at 4:18 pm

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  Contact

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  druesome · Staff · Jun 13, 2014 at 4:34 pm

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  Hi there!

  I’ve taken a look at the header image, and looks like its background is set to an off-white color. Would you kindly reopen the file in Photoshop and make sure that the background color is set to pure white? It might also help to save the file in JPEG format to accommodate more colors. Let me know how things turn out. Good luck!

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  margaretandcamille · Member · Jun 13, 2014 at 6:22 pm

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  @ druesome-Thank you for the suggestion to save the file as a .jpeg. It was a #fff background color but when saved as a .gif it change it. I saved as a .jpeg at maximum quality and its perfect.

  Thanks all for all your help!

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  druesome · Staff · Jun 14, 2014 at 8:49 am

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  That’s nice to know. You’re welcome!