heading edit

• 

  drieddecorflowers · Member · Oct 26, 2023 at 7:29 pm

  • Copy link
  • Add topic to favorites

  hi

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Oct 27, 2023 at 12:49 pm

  • Copy link

  Hi there,

  Thank you for reaching out to the WordPress.com support forum. I understand that you’re experiencing issues with your WordPress site. However, your site is using the free, open-source version of WordPress and is hosted with a different hosting provider. Because of this, we’re limited in our ability to assist directly, as our managed hosting allows us to investigate issues only on sites we host on WordPress.com.

  Let me share some insights about our managed hosting. With WordPress.com managed hosting, you get the benefits of a platform optimized for WordPress, ensuring your site’s performance, security, and updates are handled seamlessly. Plus, you can access premium themes, storage, and specialized support. You can learn more about our managed hosting here: https://wordpress.com/hosting/

  If you’re open to it, we offer a seamless transition for site owners like you to migrate their sites to WordPress.com using our easy-to-use migration plugin. It’s designed to make the transfer process straightforward, and by moving your site, you can take advantage of our managed hosting benefits.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  That said, I understand if you wish to keep your site on your current host. To get the assistance you need, I recommend reaching out to the community support forums for the open-source version of WordPress. This community is very knowledgeable about the version your site uses and is in the best position to help you troubleshoot and find solutions. You can ask for help here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this information proves useful, and I wish you all the best with your website endeavors.