Hello?

clarewibble · Member · Nov 28, 2016 at 2:53 pm
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Can anyone help! I could seriously use a happiness engineer right now!This is hell.
staff-doublebassd · Staff · Nov 28, 2016 at 3:19 pm
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Hi there,

How can we help you? I’d be happy to assist.

Just let me know, thanks!
clarewibble · Member · Nov 28, 2016 at 4:14 pm
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Hi i cannot edit my site, take it down or transfer the domain. How do I do this please? Thanks.
staff-doublebassd · Staff · Nov 28, 2016 at 4:38 pm
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I checked your account and the only site I see under it is clarewibbleblog.wordpress.com which has been deleted. It does not appear that a custom domain was added to the premium upgrade. Is there a custom domain that you registered? If so, what is the domain URL? Also, did you delete your site?

Let me know, thanks!
clarewibble · Member · Nov 28, 2016 at 4:40 pm
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Its http://www.dahalliance.org.uk for which I have paid premium and am administrator. Can send images. Am logged in.
clarewibble · Member · Nov 28, 2016 at 4:41 pm
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and thanks. its an absolute maze and nightmare. Utterly unintuitive!
clarewibble · Member · Nov 28, 2016 at 4:48 pm
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cant attach screenshots here for some reason!
clarewibble · Member · Nov 28, 2016 at 4:52 pm
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hello?
clarewibble · Member · Nov 28, 2016 at 5:00 pm
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Hello? Are you there?
galois · Member · Nov 28, 2016 at 5:05 pm
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@clarewibble: this is not a chat, please be patient while waiting for staff assistance (staff-doublebassd). :)
clarewibble · Member · Nov 28, 2016 at 5:06 pm
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Yes, I get that but its a very odd system. Have asked before and got nothing. The sites make absolutely NO sense to ordinary folk.
clarewibble · Member · Nov 28, 2016 at 5:13 pm
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I promise to be patient.
clarewibble · Member · Nov 28, 2016 at 5:14 pm
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Sorry didnt answer all question. Site is still live – http://www.dahallaince.org.uk.
I am admin. Cannot edit despite being logged in as admin for dahalliance. Cant do anything. Paid for premium in March.
staff-doublebassd · Staff · Nov 28, 2016 at 5:34 pm
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You cannot do anything because you are not contacting us from the account that owns the site and the mapping upgrade. You purchased premium under the account you are contacting us from, but it has been canceled and refunded. Can you log into the dahalliance account? If you can, that should allow you to edit your site and allow me to assist you easier. Let me know, thanks!
clarewibble · Member · Nov 28, 2016 at 5:37 pm
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I AM LOGGED into dahalliance and am the admin for it. It is not letting me edit. Despite being logged in. I create dahalliance. Only me. I cannot edit cannot get to anything. Can i send you a screen/s somewhere. it would avoid repetition.
clarewibble · Member · Nov 28, 2016 at 5:37 pm
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I get this screen message “You don’t have any WordPress sites yet.
Would you like to start one?” https://wordpress.com/page/dahalliance.org.uk/2
staff-doublebassd · Staff · Nov 28, 2016 at 5:45 pm
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You’re not logged into dahalliance, but rather clarewibble, as your profile in this forum shows. That is why you do not see any sites under your account. You’ll need to log into dahalliance and post in this forum for ownership confirmation.
clarewibble · Member · Nov 28, 2016 at 5:48 pm
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It is showing me as logged in. Can i send screen shots pls somehwere!
staff-doublebassd · Staff · Nov 28, 2016 at 5:54 pm
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Sure – upload it to your media library and I’ll be able to view it. Thanks!
clarewibble · Member · Nov 28, 2016 at 5:55 pm
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and that would be where exactly?

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