Hello, automatic renewal.

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  buildingthebairds · Member · Jul 6, 2018 at 3:16 am

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  I didn’t know that my automatic renewal was coming up. I no longer use the site and would like a full refund please.

  The blog I need help with is: (visible only to logged in users)

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  wpx2 · Member · Jul 6, 2018 at 3:44 am

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  Hi @bearsnecessities16

  All upgrades (domain names & plans) are set for automatic renewal unless the user chooses otherwise. Your upgrade was renewed because you did not disable the auto-renew feature from your Dashboard. Read more about it here:
  https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#renew-upgrade

  You can turn off auto-renew from your purchases page.

  To access the purchases page, click on your profile picture on the top right corner. On the sidebar click Manage Purchases or just click here: https://wordpress.com/me/purchases

  Regarding the refund, I have tagged this thread with the modlook tag on the Tags section of the sidebar, so that this thread gets the staff’s attention.

  I hope this gets sorted out soon!

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  kokkieh · Staff · Jul 6, 2018 at 7:40 am

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  Hi there,

  It looks like someone has already replied to you via email, and your full refund has already been issued. I’m closing this thread as a duplicate.