Hello! Customize does not working

  • Unknown's avatar

    Hello i have a website on wordpress running a Flatsome theme and yesterday i tryed to change my footer and header bar from the Customize(Brush icon) option but its not working. all i can see is this message:

    Your theme has 5 assembled areas, but this individual page does not display them.

    You can browse other pages on your site while using the Customizer to view and edit the tracks displayed on those pages.

    I tryed to use it on other pages but still nothing. All my plugins are updated and WordPress is 5.5
    Any help pls ?
    Thank you

  • Unknown's avatar

    I Deactivated almost all my plugins and it showed me more options but i get this message

    Fatal error: Uncaught Error: Call to undefined function wc_get_loop_prop() in /home/customer/www/kunisdeco.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php:376 Stack trace: #0 /home/customer/www/kunisdeco.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php(363): WC_Query->adjust_total_pages() #1 /home/customer/www/kunisdeco.com/public_html/wp-includes/class-wp-hook.php(289): WC_Query->handle_get_posts(Array) #2 /home/customer/www/kunisdeco.com/public_html/wp-includes/plugin.php(249): WP_Hook->apply_filters(Array, Array) #3 /home/customer/www/kunisdeco.com/public_html/wp-includes/class-wp-query.php(3190): apply_filters_ref_array(‘the_posts’, Array) #4 /home/customer/www/kunisdeco.com/public_html/wp-includes/class-wp-query.php(3448): WP_Query->get_posts() #5 /home/customer/www/kunisdeco.com/public_html/wp-includes/query.php(98): WP_Query->query(Array) #6 /home/customer/www/kunisdeco.com/public_html/wp-content/themes/flatsome/inc/functions/function-global.php(66): query_posts( in /home/customer/www/kunisdeco.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-query.php on line 376

  • Hi there!

    I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/

    You can look for help at the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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