Hello I am having a lot of trouble please help me

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  christinesaldana · Member · Dec 20, 2015 at 10:31 pm

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  Hello, I’ve been having alot of issues with my WordPress account. I thought I was renewing my domain in October of 2015 but didn’t realize I just purchased a new domain. Now I am unable to get into my original WordPress account. All I want is to save the posts so I can transfer it to my new domain. Please assist me. I’m not asking for a refund, I just want to transfer the posts but I can’t open my original WordPress.

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  timethief · Member · Dec 21, 2015 at 12:01 am

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  All I want is to save the posts

  1. What is the underlying .wordpress.com URL of the site with the posts in it?

  2. And, exactly which wordpress.COM username account registered that underlying .wordpress.com site and purchased the upgrade for it?

  I thought I was renewing my domain in October of 2015 but didn’t realize I just purchased a new domain.

  3. What is the URL of the domain URL that you thought you were renewing?

  Post that information please and then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Dec 21, 2015 at 10:31 am

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  Hi there,

  I can see two sites with domain upgrades in your account:

  1) lipchip.wordpress.com with the expired domain, butdoesitmatter.com

  2) christinexsaldana.wordpress.com with the domain bought in October, christinesaldana.com

  As butdoesitmatter.com has completely expired, I have removed that subscription from your account, so you should be able to view that site again at the free WordPress.com address, lipchip.wordpress.com

  To move posts from one site to another, go to that site’s WP-Admin dashboard and click on Tools ->Export:
  https://lipchip.wordpress.com/wp-admin/export.php

  Follow the instructions to create and download an export file, and then upload it on the other site under Tools ->Import ->WordPress
  https://christinexsaldana.wordpress.com/wp-admin/admin.php?import=wordpress

  https://en.support.wordpress.com/export/
  https://en.support.wordpress.com/import/

  Let me know if you need more help with this.