hello , i need help with my refund

  • Unknown's avatar
    coffeewalkroses · Member ·

    i bought premium service on january 22nd , and asked for a refund on that day .
    and i’ve got a receit right back confirming the refund .
    however , the premium cost has got included in my card bill . i guess the refund progress got pretty much delayed . therefore i would like to ask for a refund asap .
    thank you for your service and response .

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    trupti25 · Member ·

    Hello,

    If you want a refund you need to cancel your plan. You can cancel your plan within 30days of purchase in order to get a refund.

    Please refer the link below to check how to cancel a plan and request a refund:

    Refund a Purchase

    Log in to your WordPress.com account and go to https://wordpress.com/me/purchases to cancel what you no longer want.

    You can also find refund policy here:

    Refund a Purchase

    I am adding modlook tag for staff intervention.
    They are the one who can provide you with an exact solution.

  • fstat · Staff ·

    Hi there,

    You can see a receipt for the refund here:

    https://wordpress.com/me/purchases/billing/

    Refunds usually take about 10 business days to appear in your account, but it depends on the processing times at your bank. It can also take longer if you are with a non-US bank. Please follow up with your bank directly on this. You can provide them the transaction ID that appears in the refund receipt as a reference.

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