help

  • Unknown's avatar
    shopblanclove · Member ·

    I dont remember what plan i orginally had to purchase a new domain. Is there a toll free number i can use to speak to someone?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    We need details please.
    1. What is the domain URL?
    2. What is the underlying .wordpress.com URL?
    3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
    4. When was the upgrade purchased?
    5. When did the refund request and upgrade cancellation or expiration take place?

    All support docs are at https://en.support.wordpress.com/ and that link is on the bottom of your Admin pages
    search for getting help there https://en.support.wordpress.com/?s=getting+help
    Results: Help! Getting WordPress.com Support
    https://en.support.wordpress.com/help-support-options/

    There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

    The best WordPress.COM contact form to use now for Staff assistance is:
    http://wordpress.com/help/contact

    Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

    re: direct email support
    Also note, that you can email WordPress.COM Staff at:

    help@wordpress.com

    That said, the quickest way to get an answer to your support question is to state what you do need help with clearly in a peer support forum thread like this one.

    Please provide the details I asked for above as I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-doublebassd · Staff ·

    Hi there,

    I can help you here! From what I see under your account, you did not purchase a plan, but rather a domain subscription solely. It was during the time before a plan was required to be purchased to receive a domain. Are you wanting to renew your domain? Or purchase a plan?

    Let me know, thanks!

  • Unknown's avatar
    shopblanclove · Member ·

    Yes please i want to renew my domain.

  • staff-doublebassd · Staff ·

    Hey there,

    I checked with our registrar and ratchetbeauties.com is now in a redemption period. You can still renew your domain through us, but it is now a more expensive and complicated process to do so. Our registrar charges an $80 late renewal fee in addition to the $26 we charge to renew the domain. The good news is that this is still a chance of reclaiming the domain through this option.

    Your other option is to wait until the redemption period is over so that the domain becomes available for registration again. Domains are usually in redemption for approximately 80 days, but with this option, you run
    the risk of someone else jumping in front of you to purchase the domain before you get the chance.

    Please let me know if you want to proceed with paying the late renewal fee in the attempt to reclaim the domain name. This option is also time sensitive because the domain can be auctioned off to an expired domain bidder.

    I would suggest enabling the auto-renew option so that you will not have to worry about losing control over your domain in the future.

    Please visit the support page link for further instructions:

    Domain Expiration

    Let me know if you have any questions. Thank you!

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