Help
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My credit card says I was charge $99 on November 21, 2016. I have not been on this website for many months. I would like a refund of that money and cancel all services/plans I have. Please advise. Thanks.
The blog I need help with is: (visible only to logged in users)
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To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Refunds
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.Note: It takes from 1 – 2 weeks for the refund to be received.
Canceling upgrades
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgradesThis thread is also tagged for a Staff follow up. Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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HI there,
I don’t see any upgrades in your account. Do you have another WordPress.com username or site which might have an upgrade on it?
If you’re not sure, please insert the transaction details on https://wpchrg.com/ to search for the transaction. You can also contact us privately via that page so we can get the payment details from you we need to investigate this. Please don’t post any transaction details in the public forums.
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