HELP!!!!

  • Unknown's avatar
    juliannegriffin · Member ·

    I downloaded the Olsen light and have been working on it for a few days. Last night I upgraded to PRO. I waited the half hour for the email for the upgrade but never got it. I sent two emails for support, no one got back to me. Tonight when trying to go to my website nothing is working. It will only connect when you put /home/ at the end of my website. I should be able to connect with just jewelsgriffin.com I spent 3 hours on the phone with hostgator. They escalated this until there was no where else to go. They deactivated and reactivated and tried so many things. They suggested I reach out to you for help.

  • fstat · Staff ·

    Hi there,

    The site you specified at jewelsgriffin.com isn’t hosted at WordPress.com.

    This support forum is for sites hosted at WordPress.com. Your question is about a self-hosted WordPress site and you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    Also, If you need support with the Olsen theme you need to contact CSSigniter.

  • staff-doublebassd · Staff ·

    Hi there,

    @fstat is correct – you are in the wrong forum and CSSigniter will be best suited to assist you with you issue.

    Thanks!

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