Help

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  karabraun2dc64197bb · Member · Oct 21, 2021 at 5:15 pm

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  I have not been able to get my website built and would love to know what live support is available from Word Press.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  workingangela · Member · Oct 21, 2021 at 5:40 pm

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  Hello there,

  Are you able to access your Dashboard? Once you are logged into WordPress.com , you can access the live chat by clicking on the small question mark icon in the bottom right corner of your screen. You will then be able to get in touch with a live support agent.

  I hope this helps.

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  fstat · Staff · Oct 22, 2021 at 6:22 am

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  Hi there,

  The live chat option you’re referring to is for sites that are hosted on the WordPress.com platform. Your site is using the open-source WordPress software which is supported by a community of volunteers at https://wordpress.org/

  You can learn more about the differences here:

  https://wordpress.com/support/com-vs-org/

  If you like, you can transfer your site here to the WordPress.com platform and upon purchasing a yearly Premium or higher plan you’ll have access to our live chat support.