help

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  mixenelementsltd · Member · May 23, 2022 at 8:20 pm

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  i payed for and downloaded a logo but i cant upload it with the proper writing. it says ‘brand name’ where it should say Mixenelements

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · May 24, 2022 at 5:55 am

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  Hi there,

  Did you create a logo using the Create Logo option in the Customizer? If so, that feature is powered by Fiverr.com, and they’re the company you paid for your logo.

  So if the logo you downloaded is not the one you created, your best option is to contact them directly for help with this. I’m afraid we have no control over the logo creation process with them from our end.

  You can find their support pages, along with a link to contact their team, here:

  https://www.fiverr.com/support/categories/4419466074513-Logo-Maker?segment=buyer&source=footer