Help!
-
Find a telephone number to call…. my wordpress site has been hijacked and I need help!
The blog I need help with is: (visible only to logged in users)
-
Hi there,
Phone support is not available for WordPress.com sites.
Is pavotenders.wordpress.com the site you need help with?
If it is, what leads you to believe that it has been hijacked or hacked?
If you believe your site has been hacked, you should change your password and enable Two Step Authentication.
-
Exactly which username account registered the underlying .wordpress.com site and purchased the upgrade for it?
How many Admins do you have? Only one is recommended.
https://en.support.wordpress.com/user-roles/#administratorSee here for removing other users https://en.support.wordpress.com/user-roles/#removing-users
re: hacked accounts and blogs
If anyone is posting anything to your blog or removing anything from it, or changing anything in it, or if your blog has been deleted and you did not delete it, then it’s most likely that you have provided them with the ability to do so, either deliberately by adding them as official users, or by allowing them access to your login information, or by posting content that makes it easy for them to guess what your log-in information is.
For you the question that needs to be answered is: Who, aside from me, has access to my login information?
Go to your email program immediately and change the password to a very difficult one because that’s how many hackers gain access to blogs.
Read > http://en.support.wordpress.com/security/
Change your blog password to a very difficult one > http://en.support.wordpress.com/passwords/#change-your-password
You can also reset your password via your Settings tab on the WordPress.com home page:
http://wordpress.com/#!/settings/Use a secure, encrypted connection to connect to your Dashboard. Under Users → Personal Settings, check the box that says “Always use HTTPS when visiting administration pages, and click Save Changes.
Use two step authentication http://en.support.wordpress.com/security/two-step-authentication/
Run a security scan on your computer. See here to run a security scan http://geekflare.com/online-scan-website-security-vulnerabilities/
Never leave your computer logged into your blog and walk away from it. Always log out properly.
-
@garysixtyeight
What you posted is helpful but I just wanted to provide more information here. -
@pavotenders
Are you referring to this site at pavotenders.com ?pavotenders.com is hosted by 1&1
Name Servers:
ns58.1and1.com
ns57.1and1.comThat site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Gary
Thank you for your response. The site I have “lost” is custommarinesales.net . It was being developed on WP. Hosted on GoDaddy. Domain name held by 1and1. I was overseas for 2 months and returned to find a music band had taken over the site. We have since directed our .net domain to our .com. I have checked with both GoDaddy & 1and1 and cannot find any files to salvage. The Pavotenders WordPress account is one I created to practice with. I am unsure where the account in question sits as I used to login in through http://www.custommarinesales.net/wp-login.php my web developers are no help after spending thousands of dollars with them. Can you help?
-
custommarinesales.net is hosted by 1&1
Name Servers:
ns58.1and1.com
ns57.1and1.comThat site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
I am sorry… I have not been clear. There was a WordPress website w.ww.custommarinesales.net. It was hijacked by a random band call Ballibong or some such. Between the original developer and the 2nd developer who took over the site when the first shut down his business, the cannot find any files to salvage. I do not know where my account is as I used to sign in via the domain. I.e. http://Www.custommarinesales.net/wp-login . Please note that current status of the site is due to the developer redirecting the domain to our .com.
My question is… would there be any possible chance of finding files to salvage my site? Note, I have checked both 1and1 and GoDaddy
-
Hi there,
The site I have “lost” is custommarinesales.net . It was being developed on WP. Hosted on GoDaddy.
The fact that the site used to be hosted on GoDaddy means it was not a WordPress.com site. You were using the self-hosted WordPress.org software to make that site, and it has no connection whatsoever to WordPress.com.
The domain, custommarinesales.net, has never been connected to any site on WordPress.com.
If there are still any files of the site that can be salvaged, they will be on GoDaddy’s servers, so you’ll need to contact them to try and recover them. But we can’t help you recovering files that were never on our servers.
- The topic ‘Help!’ is closed to new replies.
WordPress.com Forums 