HELP!

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  balancebymonica · Member · Aug 25, 2017 at 9:57 pm

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  I am writing here because I am literally desperate for help!

  Last Monday, I accidentally deleted my WordPress website before transferring my domain name across to my new website. I have been trying to contact WordPress to help rectify the issue with zero reply or support.

  I am due to launch my new business website and book on Monday australia time, and without this website, my business is at risk.

  I am absolutely begging anyone at all to help me out here! Please let me know what I can do!

  Any help will be forever grateful, I am incredibly stressed and really need this to be fixed asap!

  The blog I need help with is: (visible only to logged in users)

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  darciemg · Staff · Aug 25, 2017 at 10:03 pm

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  Hi Monica,
  I’ve tagged this with modlook to get the staff’s attention to your issue.

  -Darcie

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  balancebymonica · Member · Aug 25, 2017 at 10:25 pm

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  Thank you Darcie! I have all my fingers, toes, arms and legs crossed that they acknowledge it!!!

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  timethief · Member · Aug 26, 2017 at 1:45 am

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  , I accidentally deleted my WordPress website before transferring my domain name across to my new website.

  https://monicafood.wordpress.com/ has not been deleted. What is the URL of the site you refer to as being deleted?

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  darciemg · Staff · Aug 26, 2017 at 5:43 am

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  She’s trying to get back balancebymonica.com, and then transfer it to another host. She accidentally deleted either the domain itself, or the balancebymonica.wordpress.com underlying site that allowed her to manage the custom domain, or both. She created a new site on WordPress.com to be able to tie the custom domain to, if that can be reinstated.

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  kokkieh · Staff · Aug 26, 2017 at 6:48 am

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  Hi there,

  I see you also submitted an email ticket to us. I’ll reply to you there.

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  darciemg · Staff · Aug 26, 2017 at 7:32 am

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  Thanks, @kokkieh. She’s been submitting them daily since Tuesday. Appreciate the help.

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  kokkieh · Staff · Aug 26, 2017 at 9:19 am

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  Ah, I see those tickets got rerouted and landed at the bottom of the queue again. Sorry about that, but we’ve now resolved this :)