help

  • Unknown's avatar
    jessicagandolfi · Member ·

    i have a domain name that i want to use and when i set up transfer there is a $96 fee? is this correct if i am signing up for the premium service? i don’t want it to have wordpress in the domain name. i have nit done this before so i need help. can i speak to someone please?

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  • Unknown's avatar
    shubhamgmath · Member ·

    Hi jessicagandolfi

    i have a domain name that i want to use and when i set up transfer there is a $96 fee? is this correct if i am signing up for the premium service? i don’t want it to have wordpress in the domain name. i have nit done this before so i need help. can i speak to someone please?

    Yes if you want to get the premium plan then you will be charged $96 for the plan.

    Custom domains can only be added if you are under any of the paid plans. So you need to upgrade to any of the plans and you will be charged for the plan cost and Each paid plan comes with a free domain credit you can use to either register a new domain, or either transfer or map one you already own.

    You can use your already purchased domain with WordPress in two ways.
    1. Transferring the domain register with someone else to WordPress.com.
    Here is the support document for transferring your domain to WordPress.com:
    https://en.support.wordpress.com/incoming-domain-transfer/prepare-domain-for-transfer/
    https://en.support.wordpress.com/incoming-domain-transfer/
    Please follow the steps in the above link to get your domain transferred.
    One important thing is Transfer of domain can be done only if your domain is 60 days old (period varies for each registrar you can check this with your domain registrar)
    If your domain is not free from the initial period in which you can make your domain transfer as per your domain registrar then we can map this domain to the WordPress site.
    2. Mapping your existing domain
    Here is the support document for this that will help you in mapping your domain with WordPress:
    https://en.support.wordpress.com/domains/map-existing-domain/
    – Firstly you need to upgrade your site to WordPress paid plans as we can’t add the Custom domain under free plan.
    To know more about the plan features and pricing please visit the link below:
    https://wordpress.com/pricing/

    Hope this helps. Feel free to ask if you have any doubts

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